
Frequently asked questions.
Who is Elm & Vale for?
We specialise in larger gardens and estates - typically from ¼ acre upwards - across Hampshire, Wiltshire, Berkshire, and West Sussex. Our clients value reliability, quality presentation, and straightforward service.
What services do you offer?
Grass Cutting (tractor or walk-behind, with edging and strimming)
Hedge Trimming (formal/informal, one or both sides, with optional waste removal)
Complete Lawn Care Plans (full 12-month programmes with scarifying, feeding, mowing, and more)
RoboMow Plans (robotic mowing with full care support & in person rest of garden maintenance)
Garden & Site Clearance
Driveway & Visibility Sightline Maintenance
Complete Managed Garden Service We take care of everything, whatever your garden needs to keep it looking its most beautiful, a full gardening team no matter the size of your garden.
Are you more expensive than a local gardener?
We may cost a little more - but we’re not the same service. With Elm & Vale, you get:
Proper equipment and trained professionals
Smart online quoting and calendar scheduling
Branded vehicles, uniformed staff, and clear communication
Monthly invoicing and no cash handling
A job done properly, on time, without chasing
It’s a professional experience built for peace of mind - especially if you’ve been let down in the past.
How do I get a quote?
Use our online form. It takes 2–3 minutes and gives you a price instantly for most jobs. If your property is more complex or outside our 30-mile radius, we’ll review it manually within 48 hours.
What if my grass is really long?
No problem - but extra charges may apply:
3–6 inches: Moderate surcharge
6–12 inches: Higher surcharge
Over 12 inches: Custom quote required
We also factor in clean-up time if the waste needs removing.
Do you take the clippings away?
Yes, if you want us to. We price waste removal based on volume. For lawns, mulching is included as standard. For hedges, clippings can be bagged and removed for a small fee. Excess waste triggers a custom quote.
Do you work year-round?
Yes. Our Premium Lawn Care Plan runs 12 months and includes mowing, feeding, scarifying, and more — even in winter. Monthly visits are planned and invoiced automatically.
What’s RoboMow?
Our RoboMow Plans combine robotic mowing with seasonal lawn treatments. We install and maintain the bot; you get perfect cuts with minimal disruption. Ideal for clients who want low-hassle results with real gardener backup.
What areas do you cover?
We serve customers within 30 miles of our base in southern Hampshire. Jobs beyond that trigger a manual quote. Travel time is factored into each booking automatically.
Do I have to sign a contract?
Not for one-off jobs. But our Premium and RoboMow Plans are 12-month minimum agreements, billed monthly. They offer the best value and service consistency.
Can I speak to someone before booking?
Absolutely. Drop us a message or request a call back via the contact form. We’re happy to advise.
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